Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Statement.
To fulfil our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.
The contract between us
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own. Products will then be constructed using the specifications that you have selected.
We will confirm receipt of your order by sending you an email summarising the details of your order (“Order Confirmation E-mail”); this is the point at which we accept your order and the contract is formed.
Specifications and dimensions of products
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor’s display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions & specifications of items displayed on our Website without prior notice.
Right to withdraw purchases within “cooling off” period
If you live in the European Union you have a right by law to withdraw from the purchase of any item within a “cooling-off” period of seven working days starting on the day after the day the item is delivered to you (“Cooling-Off Period”) although you have the right to refund you will have to pay the postage costs of shipping the goods back to us whether it is us or you who arrange collection.
Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website include vat.
If you wish to cancel your order, please contact us via phone or e-mail as shown on the contact us page of this store. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to despatch.
Standard deliveries to UK addresses
These are usually made within 28 working days from point of order. However at peak times delivery can be up to 6 weeks, please call us for a accurate lead times.
Specific day delivery to UK addresses
Please call to discuss this option, additional costs may apply when specifying a delivery date.
Items damaged in transit
If you take delivery of a planter or garden furniture from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you contact us within 48 hours of receiving these items.
You have the right to return a faulty item within 28 days along with proof of purchase.
If we have sent you an incorrect item, please notify us using the details provided on the contact us page as soon as possible or within 28 days. If you would like us to replace the incorrect item with the item you ordered, we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item but we must have the incorrect item returned before investigating. Any damage caused by you will result in a charge for repair or to cover the amount of the product in question.
Web Site Access
It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.
Use of Website
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
Visitor Provided Materials
1.7When using this website you shall not post or send to or from this Website any material:
(a)for which you have not obtained all necessary consents;
(b)that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c)which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8[We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]
Links to and from other websites
1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
Exclusion of Liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
Law and Jurisdiction
Our business’s name is: TAYLOR MADE PLANTERS LIMITED
Our business address is: UNIT 14 CHALLENGE CLOSE, COVENTRY CV1 5JG
[Our VAT registration is: 786339383 ]
Our contact details are: TEL 024 7655 9416 email@example.com
Materials And Finishes
Due to the nature of wood, Splits may occur which is a natural occurrence when wood expands and contracts. This will not affect the stability of the planters.
When applying a painted finish to pressure treated timber there may be some bleeding of the treatment that is used to extend the life span of the timber. This may be more visible on light coloured paints, we take all necessary precautions to prevent this however this still may occur.