Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Statement.
To fulfil our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.
The contract between us
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own. Products will then be constructed using the specifications that you have selected.
We will confirm receipt of your order by sending you an email summarising the details of your order (“Order Confirmation E-mail”); this is the point at which we accept your order and the contract is formed.
Specifications and dimensions of products
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor’s display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions & specifications of items displayed on our Website without prior notice.
Prices
Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website include vat.
Cancellations
If you wish to cancel your order, please contact us via phone or e-mail as shown on the contact us page of this store. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge. We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to despatch. For a made to order item a refund can only be issued prior to the beginning of manufacture, once production has started there is no way to cancel the order or have a refund unless the item is delivered damaged or faulty.
Returns
If returning an item that is not incorrect or faulty you are responsible for the return postage of this product. Any damage caused by you or the courier you select for the return postage will result in a charge for repair or to cover the amount of the product in question. This only applies to stock items as made to order items can only be returned if faulty.
For B2B Purchases stock items or made to order items can only be returned if faulty & a repair or replacement will be offered in the first instance before a refund will be offered.
Any items that are made to order cannot be returned or refunded unless the item is faulty. If the item is damaged we may offer a repair in the first instance before a refund is offered.
MADE TO ORDER ITEMS NOT SUBJECT TO A CANCELLATION OR REFUND AS OUTLINED ABOVE INCLUDE THE FOLLOWING;
- The Vast majority of the Wooden Planters Range
- The Vast majority of the Fibreglass Planters Range
- All Fibreglass furniture or water features
If unsure please ask us by emailing;
Sales@taylormadeplanters.co.uk
Before you make a purchase to be sure.
Items damaged in transit
If you take delivery of a planter or garden furniture from us and the contents have been damaged in transit you MUST NOT SIGN FOR THE GOODS and write down damaged goods on the drivers paperwork. All items must be unwrapped & checked whilst the driver is present (The drivers are aware they have to wait) as if the driver has left and you have signed for the goods you take full acceptance of the goods in good condition and so no refund or repair will be offered as we will no longer have any insurance cover with the delivery firm.
Defective items
You have the right to return a faulty item within 28 days along with proof of purchase.
Incorrect Items
If we have sent you an incorrect item, please notify us using the details provided on the contact us page as soon as possible or within 28 days. If you would like us to replace the incorrect item with the item you ordered, we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item but we must have the incorrect item returned before investigating. Any damage caused by you will result in a charge for repair or to cover the amount of the product in question.
Web Site Access
It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.
Use of Website
1.2 This Website may be used for your own private purposes and in accordance with these terms of use.
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
Site Up-time
1.4 All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
Visitor Provided Materials
1.6Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7When using this website you shall not post or send to or from this Website any material:
(a)for which you have not obtained all necessary consents;
(b)that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c)which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8[We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]
Links to and from other websites
1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
Disclaimer
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
Exclusion of Liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
1.15 Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and Jurisdiction
These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Our Details
Our business’s name is: TAYLOR MADE PLANTERS LIMITED
Our business address is: UNIT 14 CHALLENGE CLOSE, COVENTRY CV1 5JG
[Our VAT registration is: 786339383 ]
Our contact details are: TEL 024 7655 9416 sales@taylormadeplanters.co.uk
Materials And Finishes
Due to the nature of wood, Splits may occur which is a natural occurrence when wood expands and contracts. This will not affect the stability of the planters.
When applying a painted finish to pressure treated timber there may be some bleeding of the treatment that is used to extend the life span of the timber. This may be more visible on light coloured paints, we take all necessary precautions to prevent this however this still may occur.
- We sand the knots to remove any excess surface resin (premium finish)
- fill any minor imperfections and sand flat (premium finish)
- apply 2 coats of knot sealer (premium finish)
- apply 2 coats of acrylic undercoat (Standard finish)
- apply 2 coats of chosen top coat with a light sand between coats (Standard finish)
